Who You Gonna Call?

Earlier this month on our blog we wrote about how important it is to protect your data from hackers through Network Monitoring. Losing time and stored information can be devastating for a business, and there are great services available to prevent that from happening. But what do you do if your entire server crashes? What if your desktop breaks? Broken equipment can bring all of your business operations to a halt, losing time and hard work if items weren’t saved.

Does your company have a plan in place for when equipment breaks? If you don’t have an internal IT department or outsourced service lined up, equipment repair can sometimes take days and even weeks – not good for a busy business that relies on technology for day-today tasks! So, next time your server crashes or your computer freezes, who are you going to call?

BCS Voice and Data Solutions, in addition to IT support and network monitoring, offers our customers fast and reliable equipment repair services through our 24/7 live answering service. Our certified engineers are ready for any kind of setback, including email malfunctions, downed network segments, router malfunctions, server outages, and telephone failures. Each HP warranty certified technician has a fully-equipped vehicle ready to go within a 4-hour response time. This means they have an onsite spare parts inventory, so you’ll get the service you need the first time around instead of waiting for additional visits.

Next time you’re experiencing broken or failing equipment, call BCS at (757) 497-3100. However, if you’re having frequent problems with equipment, it may be time to replace them! Be sure to ask about our IT solutions, A/V solutions, business phone systems and structured cabling services.

Protecting Your Data

If you’ve been keeping up with tech news so far this year, you may be aware of new insight that Google provided on who may have access to your data. They found that hackers could find your stored information in cloud services through your device’s processors. If your business, like many others, relies on computers, tablets and phones to store important information and communicate with clients and employees, this news may be frightening.

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Ring in the New Year with BCS

2017 flew by, and we are just a few days away from starting the new year. You’ve probably reviewed the past year and created budget and IT goals for 2018, and it’s time to put your plans to action! Getting started now on making these goals happen will help you have a year that runs smoothly and efficiently.

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Is a Digital Sign Right for Your Business?

Digital signs are a more versatile, interactive way to capture and keep the attention of your intended audience. Whether you’re a business using it for a billboard or a dentist office using a smaller sign in the waiting room, digital signage can provide a form of entertainment for customers and show a wider variety of content than a standard sign. But how do you know if a digital sign is right for your business?

Almost every business can use a digital sign with an understanding of your audience and the space your company occupies. For instance:

  • A company that has little in-office interaction with customers may make more use out of a digital billboard that advertises their expertise in a location with more visibility.
  • Counter-service restaurants like coffee shops can use digital signs to display rotating menus and food items to give customers an idea of what they offer or current specials.
  • Medical offices often use digital signs to offer patients in the waiting room informative information about procedures and care.
  • Companies with larger offices can use digital signs in lobbies for general company information and introductions, directories and upcoming events.

Whether you’re looking to sell a product or provide important information about your company, a digital display sign is the perfect format to use. These signs are easy to update, and can be a great marketing tool with the ability to change content for the time of day, even off-site. Digital signs are perfect for businesses who wish to frequently change the information they display and save money at the printers.

Digital signs and displays from BCS Voice & Data are highly customizable to meet all your advertising and communication needs. We’ll work with you closely to design the perfect solution for your operational requirements and aesthetic tastes.  Contact us today to learn more about options for your business.

How Remote Employees Are Beneficial

We often review the ways in which cloud-based systems, phone conferencing and video conferencing can help you stay connected with remote employees. Most companies offer a few positions that can be done remotely, and many potential hires are looking specifically for remote jobs. However, some may still avoid hiring remote workers out of fear of unproductivity.

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Keep Employees Focused and Connected During the Holidays

During the holidays, our focus tends to shift from completing the year’s goals at work and maintaining client interaction, to holiday travel plans, gifts and family matters. November and December are also important for completing business goals, setting new ones, and planning budgets. Keeping employees focused and connected during the holidays can be tough, so here are a few tips to help keep them on-task:

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When to Use Video Conferencing

With all of the phone and video conferencing systems available today, staying connected with clients and employees has become easier than ever. During office meetings, you can have remote employees call in to stay updated even when they are away. For clients in different cities or states, these systems make it convenient to stay in touch when in-person meetings can’t happen.

But how do you determine when to use video conferencing vs phone conferencing? Here are a few factors that can help you decide when to use video conferencing:

Duration: How long will the conference be? If you just need to give/receive updates or have a quick chat about an upcoming event, a phone call is the way to go. Video conferencing can take more organization on both sides to make sure systems are ready to go, and it may not be needed for a shorter conversation.

Topic: What is the topic of the meeting? If you’re discussing something that requires visuals like charts, graphs and photos, video conferencing is a great tool. It allows you to display the item and avoid confusion about where to direct attention. You’ll also be able to point out specific pieces of the visual better, too.

Audience: Who is on the other line of the conversation? If it is a client who has an office close by, skip the video conferencing and meet in person. If it is a remote employee who you speak with frequently, a phone call may be more appropriate. However, if it is a client who is farther away, or a potential client in a different area, a video conference can show that you are focused and engaged in the meeting and give a face to the company’s name.

If you are ready to improve employee and client interactions with video or phone conferencing systems, contact BCS Voice & Data today at (757) 497-3100 to find out which options are best for you. Ask about a free demo of the Starleaf Breeze video conferencing system.

2018 Planning: Budget and IT Goals

October is here, which means the busy holiday season is about to begin. Employees will be leaving for vacations throughout November and December, and the general focus around the office will shift. If you haven’t already, now is a great time to examine your remaining budget and create IT goals for 2018.

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Germ-Free Tips For Technology During Cold & Flu Season

The work environment can be an easy place for germs to gather where you would never think about them. Large offices, warehouses and schools have hundreds of employees interacting every day. As cold and flu season begins, companies should take extra measures to ensure their employees are safe and healthy – especially during the busy holidays when any absences are difficult to manage.

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How to Stay Connected with Remote Employees

As more and more positions in today’s job market allow employees to work remotely, it is important to stay connected. Remote employees may often feel left out of office conversations or miss out on important client information if they are not actively engaged with coworkers. If your company utilizes employees that work remotely, consider these tips to keep your team connected:

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