Discover the Latest News and Information Related to Business Video Conferencing Systems from BCS

Microsoft and Samsung team up to boost work phone security

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You’ve checked your pockets, your bag, under pillows … and then it hits you. You left your work phone on the table at the coffee shop.

You panic.

It’s not the device itself that’s got you worried, but all the sensitive business information stored on it. If that mobile ends up in the wrong hands, you’re facing a nightmare.

But that worry could be over. Microsoft and Samsung are joining forces to make your work mobiles safer. This month, they’re launching a groundbreaking solution to help protect anyone who uses a Samsung Galaxy device in the workplace.

How?

With something called on-device attestation. It lets companies see if mobile devices have been compromised, even at their deepest components. Think of it as a security guard for your cell phone.

Samsung brings its software and hardware innovations to the table, whilst Microsoft provides its endpoint management expertize.

And whilst other device attestation tools require a network connection and access to cloud services, this solution works reliably regardless of network connectivity or device ownership model.

This solution will be released alongside Microsoft Intune (previously known as Windows Intune), a unified endpoint management service for both corporate devices and BYOD (Bring Your Own Device). And it will be available to select Samsung Galaxy smartphones and tablets, especially those “Secured by Knox”.

So, whether you’re working from the office, a busy coffee shop, or a remote cabin in the woods, you can rest assured your device is safe.

In business, your mobile is more than just a communication device. It’s a vault of sensitive (and valuable) information. And with Microsoft and Samsung on the case, that vault just got a lot safer.

If we can help you keep any of your devices more secure, get in touch.

Are you losing hours each week setting up video calls?

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You could be losing a full-time working week for every member of your team, thanks to the hassle of setting up video calls.

Video conferencing has revolutionized team meetings, and saves a huge amount of travel time. But we’re still not getting the full benefit from the new technology, according to new research.

Employees aged between 18 and 24 take up to 10 minutes to get set up for each remote meeting.

Times that by a typical five meetings a week, and it’s suddenly lost you 40 hours every year. That’s a whole working week of wasted time – a figure that gets even higher when you look at older age brackets.

It isn’t necessarily a result of differing technological know-how. The research shows that employees blame the tech itself for the loss of productivity.

Almost a third of people said they didn’t have the right tools for the job, and 23% even said they felt excluded from remote meetings thanks to inadequate tech.

Employees often feel that the audio-visual (AV) technology they’re provided for remote and hybrid working simply isn’t up to the job. That means poor microphones that don’t play ball, jittery webcams that interfere with communication, or the wrong choice of video calling software. All that makes meetings harder to set up and causes them to take longer than they should.

Despite this, businesses that offer remote and hybrid working are reaping the rewards in many other areas, including staff engagement and performance.

But there is a solution.

Assess your employees’ AV technology to make sure their tools are not slowing them down – new webcams and microphones could be a cheap and simple fix.

It’s also a good idea to ask your employees to find out where they see that problems are occurring. If they are finding your existing system difficult to use, or slow to log in to, you should consider alternative options or better training.

If this is something that’s slowing you down, we can help – just get in touch.

Published with permission from Your Tech Updates.

Remote worker video system Va Beach

Tips for a More Professional At-Home Video Conference

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With more and more employees from all types of industries all over the world beginning to telecommute, working from home offices, kitchen counters and dining room tables, video conferences have surged in popularity. Once used by remote workers and to stay connected with office locations in other states or countries, video conferencing is now used by schools, entire offices and even fitness studios to stay connected with each other during the COVID-19 crisis. 

While some virtual meetings may be casual in nature, staying at home doesn’t mean professionalism has to be left back at the office. Here are a few tips to keep it professional during your next important video conference: 

  1. Choose your background carefully. Rather than displaying the clutter in your home, choose a space for digital meetings that won’t be distracting to others. A plain wall works wonders, and doesn’t have to be your permanent work space. Use a nightstand, end table or even a barstool as a temporary “tripod.” 
  2. Make sure your space is well-lit. Don’t make others in the meeting squint through yellow lighting or a dark room. Set up your space near a window for natural lighting, or supplement with a few LED lamps. 
  3. Practice video conferencing etiquette. Do you have pets and children in your home? Did you start the dishwasher or a load of laundry right before logging into Zoom? Try to eliminate background noises by choosing a quiet space, or muting your microphone when you aren’t speaking. This is especially important in conferences with multiple attendees. 
  4. Pretend you’re in the office – everyone can see you! When you get ready for your meeting in the morning, know you’re getting dressed to go into the office. Yes, no one will be able to see your sweatpants, but it’s always a good idea to be aware of how you come across to others. You will have to see them in person again soon! It’s also easy to get distracted when others can’t see what you’re looking at, but they will notice if you aren’t paying attention. Close tabs and put away your phone before the meeting.

Does your company need to set its employees up for better at-home conferencing? BCS can help you find the perfect solution and dominate your business’ technology in 2020. Give us a call today at (757) 497-3100 or contact us online.

Making Office Communication Easy 

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Modern business relies on phone calls, emails, video conferencing and more for the bulk of information transfer. Unfortunately, many employees (and even their CEOs) are apprehensive when it comes to using virtual communication tools. Whether it’s because they’re unfamiliar with the technology or lack efficient and up-to-date tools, this apprehension hurts your bottom line. It’s important to make office communication easy.

If you notice too many dropped calls or missed important messages, it’s for a reason. It’s an employers job to identify and eliminate that reason. Below, we address the common fears employees have about using communication tools and how to fix-it them.

Lack of Etiquette –

Workers might be avoiding long email strings, chat-oriented apps or conference calls (video and otherwise) because they are unfamiliar with the k proper etiquette on these platforms. Not everyone grew up with virtual communication, so it’s important to ensure employees are comfortable using it.

Write out guidelines and proper procedures when using different mediums and share it with the entire team. That way, no one feels singled out. If you notice there are still some who avoid picking up the phone or cam, suggest role play and coaching as a means to practice.

Too Complicated-

Not all technology is easy to use, especially complicated office phone systems. So many of us are used to making calls easily from our cell phones, and your staff may be avoiding making or answering calls because they just don’t know how to perform regular actions like transferring a call or conferencing in a colleague! It is a great idea to include a phone system guide in your employee welcome packet. If you still see people experiencing difficulties, it may be time for a different system altogether.

Out of Date-

Yes, your office has a chat system, but if it takes too long to send and receive messages, your team won’t use it. Employees steer clear of a system that creates frustration and adds time to their work. That goes for any technology your office uses. It’s imperative to make sure all systems are up to date or they won’t be used. Identify where you need updates with a consultation from BCS Voice and Data. We identify areas where your business can implement better technology to improve efficiency and ultimately help your bottom line.


Your employees’ biggest fear should be the office microwave, not the video conferencing room. BCS Voice and Data can help give your team the tools they need to work efficiently and quickly. Contact us today to learn about our suite of tools to get your team confidently communicating with those around them. 

 

Improve Client Relationships Through Video Conferencing

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How often do you meet with your highest-paying client? How about your lowest-paying client? Do you meet in person or via phone? Do you interact with touch points in-between meetings? Depending on the products or services your company offers, your answers to these questions may be different. No matter what you do, though, customer service is probably near the top of your priority list.

One easy way to both streamline communication with clients and improve the overall relationship is to integrate video conferencing into the customer-relationship-management mix. Read on for the top 3 reasons that your company should boost its use of video conferencing technology ASAP. Read more

You Deserve Better Conference Calls

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We’ve all been there. It’s 8am and three out of six participants have joined the call. Carl is unable to get through on the line, no one can hear Jennifer, and the office coffee maker is broken. Ok, that last part has nothing to do with the conference call but it definitely makes the whole situation more of a challenge. Read more

3 Things to Scare Clients Away

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What’s the spookiest part of fall? It’s not always Halloween, horror movies or haunted houses. For the business owner or sales manager, losing clients or potential clients from communication issues can be the most frightening. But, how does it happen? Here are some common problems that can scare clients away:

  1. Never reaching the right person. If your phone system is too complicated and your employees can’t be reached quickly, or the call is dropped t in the process, clients can’t communicate their needs or requests efficiently. Make sure your phone system can handle your business needs, your employees are trained on how to use it effectively and your connection is solid.
  2. Being unprepared. You may have put together a great presentation, but if you can’t access the right files, or your conference room has dated equipment, it may fall flat — and certainly wont impress potential clients. Always have a backup method for storing your information, and consider updating your conference room with the right equipment for video conferencing and presentations.
  3. Down time. If you are a business that runs on technology, it’s important that your network is working at all times. Frequent down time is sure to scare away any clients that are relying on you to make announcements, updates or run their services. IT support and network monitoring can help your office run smoothly, without down time or data breaches.

If you’re looking for ways to improve the efficiency of your business and create the best relationships with your clients, it’s time to give BCS a call. Whether it’s remote network monitoring services and IT support, cloud-based phone systems or conference room solutions, our experts are here to improve communication and keep your information safe and accessible. Contact us today at (757) 497-3100 today, or use our online form.

What Does a Modern Conference Room Need?

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Conference rooms still serve the same purposes they have always served: a huddle room for the exchange of ideas and updates between employees, and a quiet place to communicate with clients. However, with more people working remotely, more companies expanding internationally and more businesses using digital platforms for their businesses, the modern conference room requires technology updates that bring us far, far away from conference rooms of the past.

So, what does a modern conference room need?

Your conference rooms need to have the technology to communicate with employees and clients who can’t be in the office with you. This means that you’ll need a great phone and video conferencing system, and the tools to support them. For instance, a phone system that just makes calls can’t help you keep up with remote employees. Choosing a system that is fully integrated means you’ll spend less time forwarding calls trying to connect to the right person, and more time on the work you’re there to do. Similarly, a video conferencing system is no good if you don’t have desktop or network sharing to make sure everyone on the call is looking at the right information.

Aside from the technology to make conversation and collaboration easy, your conference room should be comfortable! This means making sure your seating is arranged so employees and visitors don’t have to strain to see each other or the presentation in front of them. Make sure the color and lighting in the room is comfortable, but not too comfortable – you don’t want your clients dozing off because of yellow, dim lighting putting them to sleep.

Your company’s message and goals are the most important part of communication and connecting with new clients, but the way you send out your message can have a huge impact. To learn more about the solutions that BCS offers to update your conference room, give us a call at (757) 497-3100, or use our online contact form.

StarLeaf Breeze: Easy “Breezy” Video Conferencing for Companies of All Sizes

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What is your conference call experience usually like? Depending on the technology you use, you might experience audio interruptions, frozen screens, disconnected users, and other annoying limitations. Conference calls, especially video calls, have a mixed reputation, with some business professionals preferring traditional phone meetings because they require less fuss and seem to have fewer issues. Does this sound like you? If so, it’s time to try StarLeaf Breeze.

The StarLeaf video conferencing software is easy to use and provides a great user experience for everyone involved, no matter how far away. If you have remote workers, national or international clients, or hope to have some, StarLeaf is the video conferencing solution for you and your company. Feature rich and adaptable, it’s also incredibly easy to use!

Watch this video for a fun look at the ease and capabilities of the StarLeaf Breeze technology:

https://youtu.be/Pn0NqCNHSfY

 

Will StarLeaf Breeze suit your needs? Contact BCS Voice & Data to learn more. We can let you experience a free test drive of the technology and walk you through your options. Call us today at (757) 497-3100. We serve clients in Virginia Beach and the Hampton Roads area as well as nationally.

StarLeaf Breeze Video Review

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We recently asked one of our StarLeaf Breeze users to share a review of their experience.  They went above and beyond and actually created a video review of the video conference system. Here’s what they had to say: