Stay on top of the Latest IT Tips and Suggestions with this Selection of Blog Posts from BCS

Woman returning to office after COVID Va Beach

Re-Opening Your Office After Working Remotely

Depending on which state you live in, you may be thinking about the process of re-opening your offices. Even if you don’t plan on having employees return for another few weeks or even a few months, it’s a good idea to consider what steps to take, and what a new work environment might look like.

Tech Tips

  • If your employees working remotely have been saving files to their own devices rather than a secure, remote network, now is the time to transfer those files to keep them safe and backed up.
  • Not all businesses will be back to their office at the same time – setting up one or more dedicated meeting rooms for video and phone conferences will help you keep in touch while eliminating background noises. Make sure devices in the room can access network resources, if needed.
  • Update your information. When you left the office, did you update your website, Google listing or Linkedin with new hours of operation and phone numbers? Don’t forget to change them back!

Personal Tips

  • It can be easy to feel motivated and work through the entire day once you’re back in your regular office setting, free of the distractions you had at home. Remember to give your eyes (and brain) a break every once in a while.
  • Respect your coworkers by maintaining safety precautions to prevent the spread of germs, and ask that they do the same. Just because it’s been deemed safe to be at work again, doesn’t mean you should stop washing your hands frequently or maintaining social distance.
  • Sanitize your work environment. It’s always a good idea to keep a clean work area, but you may want to take a few extra steps, like wiping down your phone, door handles and other surfaces regularly with a disinfectant. If you’re the owner or manager, be sure to communicate new cleaning processes with all employees.

If your office needs help transitioning back to the office with video conferencing solutions, IT support or network security, contact BCS Voice & Data Solutions today.

Remote worker access provider Va Beach

Tips for Working From Home

Earlier this month, we shared tips for keeping your video conference professional while working from home. But, what about the hours or days where you don’t have meetings scheduled? How do you keep yourself on-task when working with all of your home comforts just a few steps away from your workspace? Take a look at these tips for working from home: 

Set Boundaries

When you’re working at the office, do you go into work at whatever time you choose? Work in a different office every day? Creating time and space boundaries can help you stay focused on the tasks at hand, rather than putting work off to the side to complete later that night, or on the weekend. It also means that family time will be for family, and weekends will be for relaxing or honey-do lists, instead of trying to get extra work done well past your to-do list. 

Stick to Your Routine

While getting up early and putting on a pair of slacks may not necessarily make you more productive, it can help you stick to a routine and feel a sense of normalcy, despite the changes in your work environment. 

Take breaks

Once you are sticking to a routine, it can also become easy to get sucked into work and continue through lunch. Though you may not be able to run out for a coffee or sandwich right now, taking regular breaks to walk outside and get fresh air, or read a book while you eat lunch can be incredibly beneficial for your mental health. 

Check In

If you’re accustomed to working in a larger office around a lot of coworkers, remember to check in with them. Sometimes even a short conversation with your officemate can inspire a new idea, or help you solve a problem in a way you hadn’t thought of before.

If you need assistance transitioning your workforce to remote connections and network access, the experts at BCS Voice & Data are here to help. 

Cyber Security experts VA Beach

Common Cybersecurity Myths Busted

It’s easy to say “it won’t happen to us,” but cybersecurity is something that every business, large or small, needs to take seriously. It’s easy to underestimate cyber dangers if you believe certain myths that surround them. So, let’s take a look at some cybersecurity lore and why it isn’t always correct. 

Myth: We’re too small; no one will hack us. 

Small does not mean safe. No matter what it’s size, your company is a target for hackers. In fact, many hackers will purposely search for small businesses, correctly betting that they don’t have a secure network in place. Unfortunately, small does mean your company is hurt more significantly. As reported in Forbes, the average cost of an attack is more than $200,000!  That puts 60 percent of small companies out of business within six months of a cyberattack.

Myth: Anti-virus software and a firewall is enough security.

Cybercriminals are increasingly sophisticated. That makes it important to have multi-layered security protecting your data. In addition to the traditional end-point security of firewalls and anti-virus software, consider other measures like two-factor authentication, data monitoring and encryption software. While there is no perfect cybersecurity solution, make it your goal to have systems in place that allow for a quick reaction and comprehensive damage control.

Myth: You know right away if your computer is infected.

Gone are the days when slow loading times and non-stop pop-up ads were the obvious indicators of a virus. Today’s malware is stealthy and  hard to detect as hackers control webcams, access sensitive information or use an infected computer to attack other targets.

Myth: Cybersecurity is a technology issue only.

While your IT department or contractor plays a large role in keeping your data safe, employee education is critical when it comes to cybersecurity. Employees, rather than technology, are the most common entry point for hackers. Make sure internal cybersecurity training occurs at least once a year and covers topics such as phishing scams, password best practices and the ins and outs of wireless networks. 

 BCS Voice & Data Solutions works with its customers to provide guidance and support for implementing the most up-to-date cybersecurity practices. Call us today at (757) 497-3100 to discuss how we can assist you in creating a cybersecurity plan that is right for you. 

Phone system for office va beach

Fighting Bacteria In the Office

Most work environments are an easy place for germs to gather. Large offices, warehouses and schools have hundreds of employees interacting on a daily basis. With an extended cold and flu season among us, companies should take extra measures to ensure their employees are safe and healthy.

Read more

Mobile connection to office Va Beach

Build Better Client Relationships With Tech

February is the month of love! If you’re looking for ways to improve the relationship between your business and clients, take the seasonal opportunity to do so! Show clients and partners that you appreciate them with new technologies that improve their experience with your company.

Wondering how BCS can help? Here are some easily integratable tools that quickly show your clients how much you care:

1. Free WiFi

The need for visitors to connect is unavoidable. Granting unlimited access to everyone can introduce security issues, so many companies don’t offer up their private connection.

Unfortunately, that creates a negative experience for the visitor. That’s why you should consider establishing a convenient guest WiFi, instead. A dedicated guest network lets visitors quickly connect with a simple password and no red tape. It’s a thoughtful and appreciated convenience that all clients and guests will enjoy, and it protects your business systems.

2. Professional Conference Calling

Do you have regular in-person meetings with  customers? Whether they come to you or you go to them, someone adds minutes and sometimes hours onto their workday just getting to the meeting. One easy way to streamline communication with clients and improve your overall relationship is to integrate video conferencing. Professional video conferencing, like our StarLeaf technology, allows you and your client to get that face-to-face contact without the burden of travel, something your everyone will thank you for.

3. Eliminate Wait Times

Being able to talk with a real person when you need help is an important demand for clients and customers across all industries. If your phone system is too complicated or employees can’t connect quickly, communication falls apart. Show your clients that you understand their needs. Upgrading to a seamless and easy to use business phone system with BCS.

BCS Voice and Data is here to make you and your clients happier! Call us at (800) 365-8067 to learn how we can eliminate the barriers to building great relationships and set your business apart.

Video conference room

Your Next Decade of Conference Calling

Don’t you sometimes wish that conference calls were… easy? We get it! With most providers, telephone conferencing is a horrible experience. Lines are dropped, important people can’t dial in and there’s static or an echo coming through that no one knows how to stop. We’ve all been there.

That’s exactly what the experts at BCS know how to fix.

With our technology and experience, conference calls may just become the easiest part of the day. Make this the year to finally create a clear, crisp and easy-to-use environment for clients, prospects and employees.

The BCS Voice and Data team creates individualized solutions for our clients, especially when it comes to phone and video conferencing. For some companies, the solution is as simple as replacing an aging phone system with a cloud-based phone system and newer, more robust hardware. Other clients, particularly those with high call volumes or a variety of geographic locations to connect with, benefit from a fully remodeled and re-outfitted conference room. Still other clients are in need of high-quality video-conferencing solutions. The type that beat consumer-grade video calling technology in terms of ease, image clarity, call quality and integration with the cloud. Then again, some clients need all of the above!

Whatever your needs, we know that selecting the right business telephone and conferencing systems is a daunting task. We’ve helped thousands of clients and find consistent questions and functions that need to be addressed with all, no matter what size the business. Take a look at our guide to choosing the right system for your business for guidance.

Want to make conference calls less stressful and more collaborative for you and your business this year? BCS can help you find the perfect solution and dominate your business’ technology in 2020. Give us a call today at (757) 497-3100 or contact us online.

Integrating ipads to office network Va Beach

The Best Gift To Give Your Business

What are the Best Gifts You Can Give Your Business This Year?

Don’t forget about that one gift that always pays off–a gift to your business! If you’re looking for ways to invest back into your company this holiday, we know the best way to do it. Improved voice and data services. 

There’s no better gift to your company than better technology, especially as we head into 2020. From structured cabling to cyber-security, implementing our services help maximize efficiency, increase your potential and give your business a leg up on the competition. Now, that really is something to be thankful for. 

Here are BCS’s most rewarding ways to invest resources into your company this  holiday season: 

  1. Structured Cabling:

      Many business owners are skeptical about the benefits of structured cabling. We beg to differ. Any business with even a small telecoms network will reap the rewards of a well-planned and executed system. Structured cabling pays dividends with better organization, faster speeds and increased scalability. 

  2. Tools for Remote Workers:

    Although they aren’t on-premises, it’s still important (if not more so) to invest in the tools your remote staff uses. That’s because they’re only as good as the tools they receive. If they experience tech issues, they can’t just go down the hall to IT. So, by giving them new or improved equipment this holiday, you can jump start their 2020 work performance while building a better relationship. A happy team means a happy company and that always pays off. 

  3. Cyber Security:

    Small businesses tend to believe they fall under the radar for a sophisticated cyber-attack. With that thinking, they operate with minimal or no cyber-security. These businesses are known for lacking security measures and often targeted. Unfortunately, half of them will experience at least one cyber-attack during their business lifetime. If you’re on the fence about adding security to your operations, consider giving yourself and you business peace of mind with enhanced cybersecurity this holiday. 

Investing in your voice and data service is the best gift you can give you business this holiday season! You’ll enter 2020 knowing you and your team are fully prepared to grow with the times. Unsure exactly what would benefit you the most? Contact BCS Voice and Data to learn more about the possibilities for your business.

Young woman at computer

What To Be Thankful For in Your  Business Phone Provider 

Finding a great business phone system provider is difficult, especially with the overwhelming amount of options available. How do know if you selected the right phone system, and more importantly, the right provider?

In the spirit of the holidays, we’re outlining the top five qualities that all good providers should have and why you and your office should be thankful when you find this combination!

1. Confident and knowledgeable about the products they sell.

Many business communications companies leave it entirely to the consumer to research, compare and learn the ins-and-outs. Choose a provider that loves what they do and is passionate about what they’re selling. You should partner with experts who are willing and able to guide your decisions.

2. Offers reliable support.

What’s the use of investing in a new phone system if installation and training is sub-par? This commonly happens when providers are headquartered across the country or overseas. System installation, training, maintenance and repair should be a breeze. Choose a provider that is geographically close and makes IT support top priority – or one what has stellar support, including video conversations.

3. Provides knowledge and expertise.

These days, a company’s communication strategy is anything but simple. The phone system is often tied to the internet service and ultimately to the cloud. A good provider understands the complex mechanics of the latest advancements in information technology, and can help guide you to the right solution for today and the future.

4. Understands local challenges and circumstances facing your business.

We recommend partnering with a local or regional company to manage your communication needs. They will know what you’re up against, including any unique access or service limitations, and can integrate that knowledge into your technology recommendations.

5. Invested in your company’s success.

Choose a provider that does more than drop a phone system in your lap and collect their money. A good provider wants to see your company grow, evolve and come out on top. A great provider partner will help you get there with proactive advice and support.

At BCS Voice and Data Solutions, we’re thankful for our clients and we make sure to provide top tier services. If you are looking for a reliable partner you can be thankful for, contact us today.

office worker at computer

Quick Tech Gift Guide

With the holidays approaching, you’re probably already looking at gifts for office colleagues. With everyone trying to do more during their workday, we suggest gifting coworkers and employees with useful technologies that help them do just that! Become the best gift-giver this year with these tech tools that will make everyone’s lives easier and help your workplace run smoothly: 

Bluetooth Headphones

Do you have employees who are always on the phone? A customer service agent requires a crisp, great-sounding headset with a great connection to deliver the best service possible. 

Bluetooth headphones are updated versions of bulky over-the-ear headsets. These make great gifts, but also make life easier when you are multitasking or on the go.

E-Tip Gloves

E-Tip gloves may not be a tech item, but they make using your tech a lot easier in the winter.

Keeping endless lists, taking notes and staying in constant contact means using touch screens to do it all. No one wants to take off their gloves just to open their phone or answer a text! Help everyone hurdle this inconvenient frustration with a nice pair of E-tip gloves.

Tablet

If your team is frequently on the go, meeting with clients or collaborating with one another, having a tablet is a convenient way to keep the software and information they need at their fingertips. If you’ve invested in virtualization, your employees can access what they need and join video conferences on the go with helpful apps available from Starleaf and other brands.


These three items help your colleagues free up time and be more efficient in and out of the office. To learn more about the solutions that BCS offers to keep your office running smoothly, give us a call at (757) 497-3100, or use our online contact form.

Frustrated man computer network

Common Business Communication Fears

What’s the biggest fear in running your company? For many entrepreneurs and executive teams it’s the potential of losing clients or prospects  due to simple communication issues. Even though these issues are easily avoidable, it happens all the time, and is incredibly frustrating for all involved. Nothing annoys business owners more than easily preventable issues that cost them business.

Here are some common problems that can scare clients away:

  1. Never reaching a real person.


    If your phone system is too complicated and your employees can’t be reached quickly, or the call is dropped, clients can’t communicate efficiently. It’s important to be available at all times, especially if your company distinguishes itself by providing stellar customer service. Make sure your phone system can handle your business needs. It’s also important that employees are trained on how to use it effectively. Also, double check to make sure your connection is solid.

  2. Being out-of-date.


    No one wants to work with a company that uses out-of-date tools. Not only will it hurt efficiency when working together, but gives the appearance of a low-budget and lack of knowledge. From conference room equipment to shared file storage and business phone systems, having outdated equipment means your impression with current clients falls flat — and certainly won’t impress potential clients. Always have a backup method for storing information and consider updating any tool that’s no longer serving its purpose. If you aren’t sure, contact BCS Voice and Data for a consultation.

  3. Down time.


    No matter what your business does, it’s important that your network is working at all times. Frequent downtime is sure to hurt your bottom line and scare away any clients that rely on you to make announcements, initiate updates or run their services. One of the best investments to make if your company relies on technology, is in IT support and network monitoring that can help your office run smoothly.

If you want to prevent these client and prospecting fears, give BCS a call. Whether it’s remote network monitoring services and IT support, cloud-based phone systems or conference room solutions, our experts are here to improve communication and keep your information safe and accessible. Contact us today at (757) 497-3100 today, or use our online form.