BCS Voice and Data in Virginia Beach offers a variety of conference call solutions, including video conferencing, mobile app solutions and full network connectivity during calls.

Mobile connection to office Va Beach

Build Better Client Relationships With Tech

February is the month of love! If you’re looking for ways to improve the relationship between your business and clients, take the seasonal opportunity to do so! Show clients and partners that you appreciate them with new technologies that improve their experience with your company.

Wondering how BCS can help? Here are some easily integratable tools that quickly show your clients how much you care:

1. Free WiFi

The need for visitors to connect is unavoidable. Granting unlimited access to everyone can introduce security issues, so many companies don’t offer up their private connection.

Unfortunately, that creates a negative experience for the visitor. That’s why you should consider establishing a convenient guest WiFi, instead. A dedicated guest network lets visitors quickly connect with a simple password and no red tape. It’s a thoughtful and appreciated convenience that all clients and guests will enjoy, and it protects your business systems.

2. Professional Conference Calling

Do you have regular in-person meetings with  customers? Whether they come to you or you go to them, someone adds minutes and sometimes hours onto their workday just getting to the meeting. One easy way to streamline communication with clients and improve your overall relationship is to integrate video conferencing. Professional video conferencing, like our StarLeaf technology, allows you and your client to get that face-to-face contact without the burden of travel, something your everyone will thank you for.

3. Eliminate Wait Times

Being able to talk with a real person when you need help is an important demand for clients and customers across all industries. If your phone system is too complicated or employees can’t connect quickly, communication falls apart. Show your clients that you understand their needs. Upgrading to a seamless and easy to use business phone system with BCS.

BCS Voice and Data is here to make you and your clients happier! Call us at (800) 365-8067 to learn how we can eliminate the barriers to building great relationships and set your business apart.

Achieve Active Growth with BCS Voice and Data

What are your business goals for 2020? If you’re like most companies, they likely involve expansion. Whether growth for your company means a larger physical space, more employees or increased sales flowing into your processes one thing is for sure–you need backend systems ready to handle more volume in place before you start scaling. 

That’s where BCS Voice and Data comes in. We are an amazing partner for growing companies. Not only because we know what’s needed to allow for easy growth, we know scalability too, so you don’t outgrow a new solution quickly. If you’re on the path to bigger and better this year, here are some ways BCS Voice and Data can help: 

Virtualization: 

For any business seeking growth in 2020, new tech will keep you competitive, especially when it comes to Virtualization. Our virtualization services allow you to keep up with adding more employees and contractors as you scale, by increasing the speed of your data sharing and allowing everyone to have the access they need, when they need it. All while keeping costs manageable and data safe.  

Improved Communication Systems: 

One thing is for sure in this day and age–customer service is key. Don’t expect to grow if you can’t communicate well with your customers, clients or partners. If you plan to increase communication with clients or remote employees, ask about our telephone and video conferencing system options. Our options are easy to use with no interruptions and best of all, your entire team can be easily reached. Customers have high expectations for good, consistent and reliable communication, no matter what industry.

Structured Cabling: 

Structured Cabling is an underrated but extremely important consideration in any physical space. If your network suffers from aging infrastructure or lacks organization, it will show as you grow. Position your company for growth by having our engineers and systems specialists create an organized framework that is easy to configure as your business expands, meaning you’ll be able to adapt quickly, without ongoing additional investments.

BCS Voice and Data not only makes the growth of your company easier, we create the systems that encourage expansion. Call us at (800) 365-8067 to learn how we can help you achieve your business goals this year.

Video conference room

Your Next Decade of Conference Calling

Don’t you sometimes wish that conference calls were… easy? We get it! With most providers, telephone conferencing is a horrible experience. Lines are dropped, important people can’t dial in and there’s static or an echo coming through that no one knows how to stop. We’ve all been there.

That’s exactly what the experts at BCS know how to fix.

With our technology and experience, conference calls may just become the easiest part of the day. Make this the year to finally create a clear, crisp and easy-to-use environment for clients, prospects and employees.

The BCS Voice and Data team creates individualized solutions for our clients, especially when it comes to phone and video conferencing. For some companies, the solution is as simple as replacing an aging phone system with a cloud-based phone system and newer, more robust hardware. Other clients, particularly those with high call volumes or a variety of geographic locations to connect with, benefit from a fully remodeled and re-outfitted conference room. Still other clients are in need of high-quality video-conferencing solutions. The type that beat consumer-grade video calling technology in terms of ease, image clarity, call quality and integration with the cloud. Then again, some clients need all of the above!

Whatever your needs, we know that selecting the right business telephone and conferencing systems is a daunting task. We’ve helped thousands of clients and find consistent questions and functions that need to be addressed with all, no matter what size the business. Take a look at our guide to choosing the right system for your business for guidance.

Want to make conference calls less stressful and more collaborative for you and your business this year? BCS can help you find the perfect solution and dominate your business’ technology in 2020. Give us a call today at (757) 497-3100 or contact us online.

Phone system for office va beach

Making Office Communication Easy 

Modern business relies on phone calls, emails, video conferencing and more for the bulk of information transfer. Unfortunately, many employees (and even their CEOs) are apprehensive when it comes to using virtual communication tools. Whether it’s because they’re unfamiliar with the technology or lack efficient and up-to-date tools, this apprehension hurts your bottom line. It’s important to make office communication easy.

If you notice too many dropped calls or missed important messages, it’s for a reason. It’s an employers job to identify and eliminate that reason. Below, we address the common fears employees have about using communication tools and how to fix-it them.

Lack of Etiquette –

Workers might be avoiding long email strings, chat-oriented apps or conference calls (video and otherwise) because they are unfamiliar with the k proper etiquette on these platforms. Not everyone grew up with virtual communication, so it’s important to ensure employees are comfortable using it. 

Write out guidelines and proper procedures when using different mediums and share it with the entire team. That way, no one feels singled out. If you notice there are still some who avoid picking up the phone or cam, suggest role play and coaching as a means to practice.

Too Complicated-

Not all technology is easy to use, especially complicated office phone systems. So many of us are used to making calls easily from our cell phones, and your staff may be avoiding making or answering calls because they just don’t know how to perform regular actions like transferring a call or conferencing in a colleague! It is a great idea to include a phone system guide in your employee welcome packet. If you still see people experiencing difficulties, it may be time for a different system altogether. 

Out of Date-

Yes, your office has a chat system, but if it takes too long to send and receive messages, your team won’t use it. Employees steer clear of a system that creates frustration and adds time to their work. That goes for any technology your office uses. It’s imperative to make sure all systems are up to date or they won’t be used. Identify where you need updates with a consultation from BCS Voice and Data. We identify areas where your business can implement better technology to improve efficiency and ultimately help your bottom line. 


Your employees’ biggest fear should be the office microwave, not the video conferencing room. BCS Voice and Data can help give your team the tools they need to work efficiently and quickly. Contact us today to learn about our suite of tools to get your team confidently communicating with those around them. 

 

Improve Client Relationships Through Video Conferencing

How often do you meet with your highest-paying client? How about your lowest-paying client? Do you meet in person or via phone? Do you interact with touch points in-between meetings? Depending on the products or services your company offers, your answers to these questions may be different. No matter what you do, though, customer service is probably near the top of your priority list.

One easy way to both streamline communication with clients and improve the overall relationship is to integrate video conferencing into the customer-relationship-management mix. Read on for the top 3 reasons that your company should boost its use of video conferencing technology ASAP. Read more

You Deserve Better Conference Calls

We’ve all been there. It’s 8am and three out of six participants have joined the call. Carl is unable to get through on the line, no one can hear Jennifer, and the office coffee maker is broken. Ok, that last part has nothing to do with the conference call but it definitely makes the whole situation more of a challenge. Read more