Mobile Business Solutions

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Not all business is done in the office. For companies with sales people, trainers, or repair personnel, on-the-road mobile phone connectivity is vital.  For companies that need mobile connectivity, Mitel Mobile Solutions offers many advantages over regular consumer cell phone plans.  Regular consumer cell phone plans have caps on data, charge extra for the use of a mobile hotspot, and mean yet another separate bill to deal with.

Mitel Mobile can support businesses of all sizes and any industry.  They offer the latest and most popular Android and Blackberry phones, such as the Samsung Galaxy models, as well as USB and wireless mobile hotspot–all for a price much smaller than other major cell phone carriers.  Plus! Mitel offers unlimited talk, text, data and hotspot use on all plans with no overage charges or data throttling.

If you’re looking for mobile phones to unify your office and wireless communications, we have the devices and rate plans that will work for your business.  For more information on how BCS can help your business communicate, call us at 757-497-3100.

BCS is a proud Mitel Exclusive Business Partner.

Telephone Etiquette Tips

 

Woman Office Worker

Good telephone etiquette should be common sense, but with so many options available for communication–email, text messages, the ubiquity of cell phone usage, etc.–the landscape of business communications has changed.   Here are some interesting statistics to keep in mind when planning how your business handles inbound calls:

  • While people are used to automated phone systems, it doesn’t mean they like them.  A recent study by a branch of the Pew Charitable Trust found that 94% of Americans find recorded voice greetings to be “very frustrating.”

Another recent study commissioned by The Telephone Doctor (a sales training company) found the following:

  • 85% of consumers indicated that telephone courtesy makes a difference when choosing which company they will patronize.
  • 65% prefer doing business with companies who have real people answering calls versus those that use an automated attendant.
  • 65% stated they are frustrated when placed on hold immediately after calling a company.

Of course it’s not always possible to avoid the use of an automated attendant, and putting callers on hold is sometimes unavoidable, but it’s best to minimize those occurrences. To ease the annoyance of the person being placed on hold, it’s important to always ask their permission first and wait for their acknowledgement.  Depending on the company, it may be best to implement a practice of returning calls promptly rather than leaving customers on hold.  This only works though if the customer service rep/tech/or sales person follows through with a call back that same day.

However your company handles inbound calls, BCS has the business phone system technology to streamline your process.  If you have questions about how your phones can work better for you, call us at 757-497-3100.

Technology Solutions for Remote Workers

What does working remotely bring to mind? Screaming kids and a sink full of dishes while someone tries desperately to work at a computer?

The reality is that remote working is on the rise. According to Forrester Research, 34 million Americans currently work from home, and they expect this number to reach 63 million by 2016 (43% of the workforce). Remote work can mean any number of things, from working at home at the kitchen table or in a home office, to working from a shared office space, to working from a coffee shop, or any combination thereof.

Allowing employees to work remotely has a number of benefits for both the company and the employee.

• You can hire top talent that isn’t able to relocate.
• Reduced expense. Less office space needed
• Happy workers. Commuting can be time-consuming and stressful.

Communication is Important for Remote Workers
It’s important that those who work remotely are able to communicate effectively with clients and co-workers. At BCS Voice & Data, we have a number of outstanding tools that enable remote workers to collaborate and communicate as if they were in the office. Mitel MiCollab, for example, updates presence information automatically, based on location, calendar, and time of day. This means managers, customers, and colleagues always know when, where, and how best to reach remote workers. Additionally, Mitel MiVoice Border Gateway ensures communication security no matter where mobile workers are or what devices they are using.

Contact BCS Voice & Data
If you have employees working remotely, or you are considering implementing remote work in your office, contact BCS Voice and Data for more information. Call 757-497-3100.

Choosing the Right Structured Cabling Installation Company

If your business is moving, expanding, or simply upgrading your IT and phone network, you will need a dependable, knowledgeable company to handle the structured cabling installation.  Structured cabling is the industry terminology for the computer and communications network infrastructure, and usually involves more than just physical cables.

A network also includes switches, hubs, routers, wireless devices and may even tie into security and access systems.  Unlike devices, though, cables often last for decades, so having the right cabling vendor can make a big difference in future capabilities.

Great structured cabling partners will ask about your current and future network needs, including the number and type of devices, the type of data handled by your business, whether you have video and security needs, the use of wireless and mobile devices, and the potential for business growth and expansion.  While you don’t want to pay for functionality you don’t need, the right vendor will make sure you have a system that will serve your needs in the future, without significant upgrades.

Here are a few additional items to consider and questions to ask:

  • Does the cabling vendor provide on-site and/or remote support?
  • Do they have experience with similar sized businesses or industries?
  • Can they integrate devices, phone systems, servers, etc., or are they simply a cable installer?
  • Can they handle multiple locations.
  • Can they provide initial and ongoing testing for network performance?
  • Will they stand behind their work.

Each structured cabling project is different, from new construction to renovation and expansion.  Your business network is a vital tool and it’s important to make sure you partner with the right vendor, with a history of successful results. If you have questions about your structured cabling and network needs in Virginia Beach, Hampton Roads or throughout the mid-Atlantic region, please contact BCS Voice & Data for a no-obligation conversation.

Spend Company Money Wisely

We know buying a business phone system isn’t fun.

Call us! We are experts on saving money on business phone systems. Just knowing the right thing to research can be difficult with VoIP, Hosted, Cloud, Hybrid Systems and more. We only care about getting your company the right system, not the most expensive one. We even offer warrantied used business telephone systems if that works best for you.

 

Since there are too many solutions to list here, a simple call will save you hours of research time. Call us at 757-497-3100 so we can work through your solution together.

 

We know when newer, faster, cheaper & easier systems become available and what will save your more money and time in the long run. We partner with Mitel, VMware, Panduit and more.

 

Summary
We know spending money on telephones is not fun.
We’ll make the buying process easy for you.
We partner with state-of-the-art vendors.

—The Staff at BCS Voice and Data… 757-497-3100

 

What is VoIP?

VoIP is short for Voice over Internet Protocol

There are quite a few benefits to using VoIP, but is it right for your business? Well, let’s take a look at some of the features:

  • Calls use Internet connection, not a phone line. This saves you money by avoiding long distance charges and by eliminating the need for an expensive landline.
  • VoIP is easy to use. Using VoIP is intuitive and some have video conferencing built right into the device.
  • Employees keep the same extension when working remotely. This increases productivity and makes it easier for clients to contact the employee working out of the office.

Is VoIP right for you?

There are several user-related factors to consider when deciding to purchase a business telephone system. For 30 years, the people at BCS Voice & Data have been the trusted experts in business telephone solutions. We would love to discuss your options.

 

Calling us is the easiest and fastest way to get the answers you need to decide on a phone system. We’ll provide you with a written estimate so you can compare and share what you find.

 

Give us a call.

 

—The Staff at BCS Voice and Data… 757-497-3100

Business Telephone Systems Made Easy

Save yourself hours of research.

We constantly study telephone technologies so that when you call, we can ask the right questions and make clear recommendations with pricing. This way, you can take what we share back to your staff/partners and be the technological hero they know you are!

 

We’ll supply you with a clear list of everything you need to buy a business phone system. Call us. Once we have all the details, we’ll use our 30 years of experience to ask the right questions and save you hours of research.

 

All this reading and we haven’t heard one thing about VoIP, Hosted, Cloud, Hybrid and Call Center Solutions yet?

Yep. Most of our clients just want to know the time, not how the clock is made. You don’t have to know about all those things. That’s our job. The first step is for you to call us. The second step is for us to understand how you will use your phones before we start recommending solutions.

 

Call us!

—The Staff at BCS Voice and Data… 757-497-3100

 

Summary

30 years of experience……………………..We ask the right questions.

We know the purchase process.……………… We save you hours of research.

We give clear pricing. ..………………………….. We simplify comparison-shopping for you.

Is VMware Right for My Business?

VMware is a great tool for leveraging your IT infrastructure, allowing your your comptuers to run multiple operating systems and applications, without the expense of adding additional machines or servers.  You can consolidate servers, improve automation and implement disaster recovery solutions.

If you use leading business software operating on your servers, such as Oracle, Microsoft SQL Server, SAP, Microsoft Exchange, Sharepoint and more, VMware can create a more seamless and accessible system, using virtualization to access multiple systems.  Typical clients implementing VMware experience 80 percent greater utilization of server resources, up to 50 percent savings in capital and operating costs and a significant benefit in server consolidation.

In addition to server virtualization, we can help with network virtualization — letting you run applications on a virtual network, rather than a physical one.  This is particularly beneficial to growing businesses that need a highly scalable network and fast provisioning, troubleshooting, cloning and monitoring.

There’s no simple answer to the question is “VMware right for your business?”, however, the experts at BCS Voice & Data Solutions use a collaborative approach to identify business needs, future potential needs, and help you and your team identify options that are right for you situation.  Contact us today for a no-obligation conversation.

 

Download Our Guide to Choosing a Business Telephone System

Selecting the right business telephone system for your company can be a daunting task.  Over the years we’ve helped thousands of clients work through the process and have found there are some consistent questions and functions that need to be addressed, no matter what size the business.

As a result of our experience and expertise, we developed a Guide to Choosing a Business Telephone System, available in PDF format.  Click here to download a copy now.  If you have any questions, please contact us for a no-obligation conversation about your business phone system needs.

Three Steps to a Great Conference Call

Holding conference calls is one of the biggest necessary evils in the business world. Clients tell us all the time how much they dislike the starts, stops and connectivity issues that go along with teleconferencing and how they wish there was a way to communicate effectively from afar. Well, the first thing we tell these clients is that done right, conference calls can be incredibly easy and productive.

By doing these 3 things before the call starts, you can help ensure a successful conference call.

1. Make the Details Clear to Participants

This includes the date and time (adjusted for time zones), names of all people on the call, and the equipment/applications needed to participate.

Send a reminder or two in the in the days preceding. One of those should be sent on the afternoon before.

2. Set Aside an Organized, Functional and Quiet Space

There are few things worse than conducting a conference call in the middle of a noisy coffee shop or with old and buggy equipment. Make sure your office space is equipped with the technology you need to be in control. That could mean something as simple as a quality business phone and projector or as complex as a an interactive whiteboard and multimedia collaboration hub. The equipment you use should make it easier to get your point across.

3. Test All Components Beforehand

Something worse than conducting a conference call in the middle of a noisy coffee shop? Finding out that half of the call participants can’t hear a word that you are saying thanks to a bad connection. Run a test call before the real deal and you will likely avoid this type of snafu.

BCS specializes in conference rooms for businesses of all sizes. We install, train users and provide support for teleconference equipment. If you need an integrated audiovisual solution, our IT experts can talk you through the best options for your business. Contact BCS Voice and Data Solutions today. Happy conference calling!

Image: freedigitalphotos.net/Vichaya Kiatying-Angsulee