What’s the biggest fear in running your company? For many entrepreneurs and executive teams it’s the potential of losing clients or prospects due to simple communication issues. Even though these issues are easily avoidable, it happens all the time, and is incredibly frustrating for all involved. Nothing annoys business owners more than easily preventable issues that cost them business.
Here are some common problems that can scare clients away:
Never reaching a real person.
If your phone system is too complicated and your employees can’t be reached quickly, or the call is dropped, clients can’t communicate efficiently. It’s important to be available at all times, especially if your company distinguishes itself by providing stellar customer service. Make sure your phone system can handle your business needs. It’s also important that employees are trained on how to use it effectively. Also, double check to make sure your connection is solid.
No one wants to work with a company that uses out-of-date tools. Not only will it hurt efficiency when working together, but gives the appearance of a low-budget and lack of knowledge. From conference room equipment to shared file storage and business phone systems, having outdated equipment means your impression with current clients falls flat — and certainly won’t impress potential clients. Always have a backup method for storing information and consider updating any tool that’s no longer serving its purpose. If you aren’t sure, contact BCS Voice and Data for a consultation.
No matter what your business does, it’s important that your network is working at all times. Frequent downtime is sure to hurt your bottom line and scare away any clients that rely on you to make announcements, initiate updates or run their services. One of the best investments to make if your company relies on technology, is in IT support and network monitoring that can help your office run smoothly.
If you want to prevent these client and prospecting fears, give BCS a call. Whether it’s remote network monitoring services and IT support, cloud-based phone systems or conference room solutions, our experts are here to improve communication and keep your information safe and accessible. Contact us today at (757) 497-3100 today, or use our online form.