Mobile connection to office Va Beach

Build Better Client Relationships With Tech

February is the month of love! If you’re looking for ways to improve the relationship between your business and clients, take the seasonal opportunity to do so! Show clients and partners that you appreciate them with new technologies that improve their experience with your company.

Wondering how BCS can help? Here are some easily integratable tools that quickly show your clients how much you care:

1. Free WiFi

The need for visitors to connect is unavoidable. Granting unlimited access to everyone can introduce security issues, so many companies don’t offer up their private connection.

Unfortunately, that creates a negative experience for the visitor. That’s why you should consider establishing a convenient guest WiFi, instead. A dedicated guest network lets visitors quickly connect with a simple password and no red tape. It’s a thoughtful and appreciated convenience that all clients and guests will enjoy, and it protects your business systems.

2. Professional Conference Calling

Do you have regular in-person meetings with  customers? Whether they come to you or you go to them, someone adds minutes and sometimes hours onto their workday just getting to the meeting. One easy way to streamline communication with clients and improve your overall relationship is to integrate video conferencing. Professional video conferencing, like our StarLeaf technology, allows you and your client to get that face-to-face contact without the burden of travel, something your everyone will thank you for.

3. Eliminate Wait Times

Being able to talk with a real person when you need help is an important demand for clients and customers across all industries. If your phone system is too complicated or employees can’t connect quickly, communication falls apart. Show your clients that you understand their needs. Upgrading to a seamless and easy to use business phone system with BCS.

BCS Voice and Data is here to make you and your clients happier! Call us at (800) 365-8067 to learn how we can eliminate the barriers to building great relationships and set your business apart.

Achieve Active Growth with BCS Voice and Data

What are your business goals for 2020? If you’re like most companies, they likely involve expansion. Whether growth for your company means a larger physical space, more employees or increased sales flowing into your processes one thing is for sure–you need backend systems ready to handle more volume in place before you start scaling. 

That’s where BCS Voice and Data comes in. We are an amazing partner for growing companies. Not only because we know what’s needed to allow for easy growth, we know scalability too, so you don’t outgrow a new solution quickly. If you’re on the path to bigger and better this year, here are some ways BCS Voice and Data can help: 

Virtualization: 

For any business seeking growth in 2020, new tech will keep you competitive, especially when it comes to Virtualization. Our virtualization services allow you to keep up with adding more employees and contractors as you scale, by increasing the speed of your data sharing and allowing everyone to have the access they need, when they need it. All while keeping costs manageable and data safe.  

Improved Communication Systems: 

One thing is for sure in this day and age–customer service is key. Don’t expect to grow if you can’t communicate well with your customers, clients or partners. If you plan to increase communication with clients or remote employees, ask about our telephone and video conferencing system options. Our options are easy to use with no interruptions and best of all, your entire team can be easily reached. Customers have high expectations for good, consistent and reliable communication, no matter what industry.

Structured Cabling: 

Structured Cabling is an underrated but extremely important consideration in any physical space. If your network suffers from aging infrastructure or lacks organization, it will show as you grow. Position your company for growth by having our engineers and systems specialists create an organized framework that is easy to configure as your business expands, meaning you’ll be able to adapt quickly, without ongoing additional investments.

BCS Voice and Data not only makes the growth of your company easier, we create the systems that encourage expansion. Call us at (800) 365-8067 to learn how we can help you achieve your business goals this year.

Video conference room

Your Next Decade of Conference Calling

Don’t you sometimes wish that conference calls were… easy? We get it! With most providers, telephone conferencing is a horrible experience. Lines are dropped, important people can’t dial in and there’s static or an echo coming through that no one knows how to stop. We’ve all been there.

That’s exactly what the experts at BCS know how to fix.

With our technology and experience, conference calls may just become the easiest part of the day. Make this the year to finally create a clear, crisp and easy-to-use environment for clients, prospects and employees.

The BCS Voice and Data team creates individualized solutions for our clients, especially when it comes to phone and video conferencing. For some companies, the solution is as simple as replacing an aging phone system with a cloud-based phone system and newer, more robust hardware. Other clients, particularly those with high call volumes or a variety of geographic locations to connect with, benefit from a fully remodeled and re-outfitted conference room. Still other clients are in need of high-quality video-conferencing solutions. The type that beat consumer-grade video calling technology in terms of ease, image clarity, call quality and integration with the cloud. Then again, some clients need all of the above!

Whatever your needs, we know that selecting the right business telephone and conferencing systems is a daunting task. We’ve helped thousands of clients and find consistent questions and functions that need to be addressed with all, no matter what size the business. Take a look at our guide to choosing the right system for your business for guidance.

Want to make conference calls less stressful and more collaborative for you and your business this year? BCS can help you find the perfect solution and dominate your business’ technology in 2020. Give us a call today at (757) 497-3100 or contact us online.

Christmas presents

Plan Now to Hit Your 2020 Goals

2019 flew by, and we are just a few days away from starting a new year. At this point, you’ve probably reviewed the past year and created a budget and IT goals for 2020, but don’t wait to put those plans into action. 

If you wait too long, you may not see significant improvements to your business until well into the new year. There’s no better time than the present to put changes into motion. 

If you’re wondering where to begin, let us help. Here are three easy ways BCS Voice & Data can help you spark big improvements in your business:

New Equipment: 

If you reviewed your budget and decided that 2020 is the time to replace lagging equipment, give BCS a call now! The speed of your technology is only as good as the cable infrastructure it runs on, and we offer solutions to get your office moving quickly with computer networking and network cable installation. You don’t want to put new equipment on aging infrastructure.

Improved Communication Systems: 

If you plan to increase communication with clients and remote employees to improve business relationships and productivity, be sure to check out our telephone and video conferencing system options. Adding cloud-based technology to your office in 2020 will put you ahead of the competition and make it easier than ever to collaborate. Our options are easy to use with no interruptions and best of all, your entire team will be more productive.

Virtualization: 

If one of your goals is to grow your business by improving your speed, agility and service availability, contact us to speak with a virtualization specialist. Virtualization allows you to keep up with the addition of more employees by supporting multiple desktops per server, improving data center security and increasing speed, all while keeping costs low.

Adding BCS solutions at the start of the year will set you up for success, so that by this time next year you’ll have met and exceeded your business and budget goals. If you’re ready to find out more about what options are right for you, give us a call today at (757) 497-3100. Our experts are ready to help you succeed in the new year!

 

 

Integrating ipads to office network Va Beach

The Best Gift To Give Your Business

What are the Best Gifts You Can Give Your Business This Year?

Don’t forget about that one gift that always pays off–a gift to your business! If you’re looking for ways to invest back into your company this holiday, we know the best way to do it. Improved voice and data services. 

There’s no better gift to your company than better technology, especially as we head into 2020. From structured cabling to cyber-security, implementing our services help maximize efficiency, increase your potential and give your business a leg up on the competition. Now, that really is something to be thankful for. 

Here are BCS’s most rewarding ways to invest resources into your company this  holiday season: 

  1. Structured Cabling:

      Many business owners are skeptical about the benefits of structured cabling. We beg to differ. Any business with even a small telecoms network will reap the rewards of a well-planned and executed system. Structured cabling pays dividends with better organization, faster speeds and increased scalability. 

  2. Tools for Remote Workers:

    Although they aren’t on-premises, it’s still important (if not more so) to invest in the tools your remote staff uses. That’s because they’re only as good as the tools they receive. If they experience tech issues, they can’t just go down the hall to IT. So, by giving them new or improved equipment this holiday, you can jump start their 2020 work performance while building a better relationship. A happy team means a happy company and that always pays off. 

  3. Cyber Security:

    Small businesses tend to believe they fall under the radar for a sophisticated cyber-attack. With that thinking, they operate with minimal or no cyber-security. These businesses are known for lacking security measures and often targeted. Unfortunately, half of them will experience at least one cyber-attack during their business lifetime. If you’re on the fence about adding security to your operations, consider giving yourself and you business peace of mind with enhanced cybersecurity this holiday. 

Investing in your voice and data service is the best gift you can give you business this holiday season! You’ll enter 2020 knowing you and your team are fully prepared to grow with the times. Unsure exactly what would benefit you the most? Contact BCS Voice and Data to learn more about the possibilities for your business.

Young woman at computer

What To Be Thankful For in Your  Business Phone Provider 

Finding a great business phone system provider is difficult, especially with the overwhelming amount of options available. How do know if you selected the right phone system, and more importantly, the right provider?

In the spirit of the holidays, we’re outlining the top five qualities that all good providers should have and why you and your office should be thankful when you find this combination!

1. Confident and knowledgeable about the products they sell.

Many business communications companies leave it entirely to the consumer to research, compare and learn the ins-and-outs. Choose a provider that loves what they do and is passionate about what they’re selling. You should partner with experts who are willing and able to guide your decisions.

2. Offers reliable support.

What’s the use of investing in a new phone system if installation and training is sub-par? This commonly happens when providers are headquartered across the country or overseas. System installation, training, maintenance and repair should be a breeze. Choose a provider that is geographically close and makes IT support top priority – or one what has stellar support, including video conversations.

3. Provides knowledge and expertise.

These days, a company’s communication strategy is anything but simple. The phone system is often tied to the internet service and ultimately to the cloud. A good provider understands the complex mechanics of the latest advancements in information technology, and can help guide you to the right solution for today and the future.

4. Understands local challenges and circumstances facing your business.

We recommend partnering with a local or regional company to manage your communication needs. They will know what you’re up against, including any unique access or service limitations, and can integrate that knowledge into your technology recommendations.

5. Invested in your company’s success.

Choose a provider that does more than drop a phone system in your lap and collect their money. A good provider wants to see your company grow, evolve and come out on top. A great provider partner will help you get there with proactive advice and support.

At BCS Voice and Data Solutions, we’re thankful for our clients and we make sure to provide top tier services. If you are looking for a reliable partner you can be thankful for, contact us today.

office worker at computer

Quick Tech Gift Guide

With the holidays approaching, you’re probably already looking at gifts for office colleagues. With everyone trying to do more during their workday, we suggest gifting coworkers and employees with useful technologies that help them do just that! Become the best gift-giver this year with these tech tools that will make everyone’s lives easier and help your workplace run smoothly: 

Bluetooth Headphones

Do you have employees who are always on the phone? A customer service agent requires a crisp, great-sounding headset with a great connection to deliver the best service possible. 

Bluetooth headphones are updated versions of bulky over-the-ear headsets. These make great gifts, but also make life easier when you are multitasking or on the go.

E-Tip Gloves

E-Tip gloves may not be a tech item, but they make using your tech a lot easier in the winter.

Keeping endless lists, taking notes and staying in constant contact means using touch screens to do it all. No one wants to take off their gloves just to open their phone or answer a text! Help everyone hurdle this inconvenient frustration with a nice pair of E-tip gloves.

Tablet

If your team is frequently on the go, meeting with clients or collaborating with one another, having a tablet is a convenient way to keep the software and information they need at their fingertips. If you’ve invested in virtualization, your employees can access what they need and join video conferences on the go with helpful apps available from Starleaf and other brands.


These three items help your colleagues free up time and be more efficient in and out of the office. To learn more about the solutions that BCS offers to keep your office running smoothly, give us a call at (757) 497-3100, or use our online contact form.

Frustrated man computer network

Common Business Communication Fears

What’s the biggest fear in running your company? For many entrepreneurs and executive teams it’s the potential of losing clients or prospects  due to simple communication issues. Even though these issues are easily avoidable, it happens all the time, and is incredibly frustrating for all involved. Nothing annoys business owners more than easily preventable issues that cost them business.

Here are some common problems that can scare clients away:

  1. Never reaching a real person.


    If your phone system is too complicated and your employees can’t be reached quickly, or the call is dropped, clients can’t communicate efficiently. It’s important to be available at all times, especially if your company distinguishes itself by providing stellar customer service. Make sure your phone system can handle your business needs. It’s also important that employees are trained on how to use it effectively. Also, double check to make sure your connection is solid.

  2. Being out-of-date.


    No one wants to work with a company that uses out-of-date tools. Not only will it hurt efficiency when working together, but gives the appearance of a low-budget and lack of knowledge. From conference room equipment to shared file storage and business phone systems, having outdated equipment means your impression with current clients falls flat — and certainly won’t impress potential clients. Always have a backup method for storing information and consider updating any tool that’s no longer serving its purpose. If you aren’t sure, contact BCS Voice and Data for a consultation.

  3. Down time.


    No matter what your business does, it’s important that your network is working at all times. Frequent downtime is sure to hurt your bottom line and scare away any clients that rely on you to make announcements, initiate updates or run their services. One of the best investments to make if your company relies on technology, is in IT support and network monitoring that can help your office run smoothly.

If you want to prevent these client and prospecting fears, give BCS a call. Whether it’s remote network monitoring services and IT support, cloud-based phone systems or conference room solutions, our experts are here to improve communication and keep your information safe and accessible. Contact us today at (757) 497-3100 today, or use our online form.

Phone system for office va beach

Making Office Communication Easy 

Modern business relies on phone calls, emails, video conferencing and more for the bulk of information transfer. Unfortunately, many employees (and even their CEOs) are apprehensive when it comes to using virtual communication tools. Whether it’s because they’re unfamiliar with the technology or lack efficient and up-to-date tools, this apprehension hurts your bottom line. It’s important to make office communication easy.

If you notice too many dropped calls or missed important messages, it’s for a reason. It’s an employers job to identify and eliminate that reason. Below, we address the common fears employees have about using communication tools and how to fix-it them.

Lack of Etiquette –

Workers might be avoiding long email strings, chat-oriented apps or conference calls (video and otherwise) because they are unfamiliar with the k proper etiquette on these platforms. Not everyone grew up with virtual communication, so it’s important to ensure employees are comfortable using it. 

Write out guidelines and proper procedures when using different mediums and share it with the entire team. That way, no one feels singled out. If you notice there are still some who avoid picking up the phone or cam, suggest role play and coaching as a means to practice.

Too Complicated-

Not all technology is easy to use, especially complicated office phone systems. So many of us are used to making calls easily from our cell phones, and your staff may be avoiding making or answering calls because they just don’t know how to perform regular actions like transferring a call or conferencing in a colleague! It is a great idea to include a phone system guide in your employee welcome packet. If you still see people experiencing difficulties, it may be time for a different system altogether. 

Out of Date-

Yes, your office has a chat system, but if it takes too long to send and receive messages, your team won’t use it. Employees steer clear of a system that creates frustration and adds time to their work. That goes for any technology your office uses. It’s imperative to make sure all systems are up to date or they won’t be used. Identify where you need updates with a consultation from BCS Voice and Data. We identify areas where your business can implement better technology to improve efficiency and ultimately help your bottom line. 


Your employees’ biggest fear should be the office microwave, not the video conferencing room. BCS Voice and Data can help give your team the tools they need to work efficiently and quickly. Contact us today to learn about our suite of tools to get your team confidently communicating with those around them. 

 

digital signs

The Benefits of Digital Signage

Digital signage is an electronic display platform used for advertising, generating brand awareness and delivering important information about a company’s products or services via high-quality graphics and videos.

This technology has transformed the way businesses large and small communicate with customers. From finding a gate at the airport to ordering lunch, consumers see information everywhere. As digital signs become the industry standard, here are three ways every company can benefit from their use.

1.Low Cost 

Digital signage eliminates the need for printing, which is a big savings. The cost of printing brochures, menu boards, traditional billboards and posters represents a large part of marketing budgets. By saving here, businesses can invest more in creating high-quality and compelling content, instead.

2. Stay Competitive 

Research shows that consumers respond less to print ads due to heightened awareness of digital communications. That makes it more important than ever to keep up with digital forms of communication, or risk being seen as out of touch and obsolete.  

3. Easily Stay Up-To-Date

The best aspect of this digital platform is it’s convenience. Changes are done on- or off-site, as often as necessary and with just a few clicks. Adding a new service, updating information or menu item doesn’t require the time or money that comes with re-printing traditional marketing materials. 

4. Grab Attention 

You can incorporate anything from emergency alerts to full-motion graphics into these modern displays. That means, they can grab and hold attention that would otherwise be lost.  

With digital signage, the possibilities are endless. BCS Voice and Data works closely with you to design the perfect solution for your operational requirements and aesthetic tastes.  Contact us today to learn more about options for your business.