Service & Support
A crashed server, telephone, desktop, or any network component can bring your business operations to a halt.
We know how critical every hour is to your business. If your technology performance level drops, you can rely on BCS to respond immediately. Our reputation has been built on providing excellent, ongoing technical service and support.
With an impressive fleet available, our support team responds promptly to address your technical needs. Once we are alerted of your emergency, on-call technicians and their managers are notified simultaneously to ensure a timely and satisfactory response to your call.
To get your organization back to peak productivity, BCS offers expertise on unexpected system failures such as email malfunctions, downed network segments, router malfunctions, server outages, telephone failures, and IT security breaches. You can speak to someone live through our 24X7 answering service, or simply send an email to service@bcsvoicedata.com.
Words From Our Clients
Great company!!! We are in the middle of a renovation and John and Jim came out immediately and worked with our contractor to reposition the box/wiring. Awesome guys….awesome company!!!
Our HUGE office/warehouse only had an access point and three poorly done data runs, and we needed coverage and cameras throughout the business. Because of the building size, BCS ran fiber for us, ran ethernet cable, and installed cameras and access points. These guys got everything done quick and made sure we were happy with the finished product.
Response from the owner: Thank you so much for taking the time to leave a review, Killian! We appreciate your business and the kudos.
We have been very pleased with BCS- they are very responsive, even on weekends.
Response from the owner: Thank you, Dawn, for taking the time to leave a review. We know HRRA is enjoying all the conference room upgrades!
BCS was contracted by the Bionetics Corporation to run new fiber as well as a cable rework between 2 floors. We are very happy with the work that was done and the professionalism we encountered. I would highly recommend BCS for your data needs.
Response from the owner: Tracey, thank you for sharing your review. We appreciate your recommendation and that you took the time to share your experience.
Highly recommend BCS. They understand the intricate needs of a structured cabling environment and provided us one ahead of schedule. Their work was extremely neat and clean. Photos could be used in a standards magazine!
Response from the owner: Thank you for the kind words Schene. Thank you for allowing us to provide your structured cabling needs for your new remote office.
We work with BCS all the time, from cabling to phones and video conferencing. Fair prices and good work.
Response from the owner: Thank you Nick for taking the time to write the review and the years of partnership!
These guys are great!!! Bill always has my back, even when I created the problem!!!
Response from the owner: Thank you so much for taking the time to leave a review, Janet! We appreciate your business and the kudos.
We are very please to be working with BCS. The IT guys are always very helpful when we call. We like having our computer and telephone services with the same company. I would high recommend BCS.
Response from the owner: Kay, thank you for sharing your review. We appreciate your recommendation and that you took the time to share your experience.
We have loved working with the IT team at BCS over the past 5 years. Don, Scott, and Dimitri are very helpful and always quick to respond when issues arise. Since we started working with them, our systems at the museum have vastly improved, they provide expert advice, and work very well with all of our staff.
Response from the owner: We appreciate the long relationship with the Hermitage Museum & Gardens team, and thank you for your continued trust in BCS!
I work mostly with Don and Scott at BCS. Great guys to work with - knowledgeable, dependable and always helpful. Great customer service and skills provided! Highly recommend!!!
Response from the owner: Lisa, thanks for leaving a review and sharing your experience! We'll pass along the kudos.
BCS does it all! They are a phenomenal organization that takes customer service to the highest possible level. I work for a large medical practice and they have provided exceptional service to my organization for MANY years. You will be more than satisfied with their knowledge, expertise, professionalism and their dedication to their customers. They are simply the best - BETTER THAN ALL THE REST!
Response from the owner: Thank you so much for your kind words and ongoing support, Polly. We appreciate you taking the time to share this review and are grateful for our ongoing relationship with the practice.
I would like to give a shout out to Don & Scott from BCS, they have always been there for us when we have a system problem. and if we need them to come to the office, they are always here quickly. They deserve an atta boy! Thank you Don & Scott from BCS
Response from the owner: Thanks so much for the kind words! We'll be sure to pass along the kudos.
The amazingly helpful and knowledgeable staff does a great job of making me feel taken care of. I always know that they are on my side and are only a phone call away if I need them.
Response from the owner: Thank you for sharing your feedback, Brian!
Just started using BCS after using a company that took forever to call back or resolve issues. BCS answers the phone right away and has taken care of the issue right then. Great experience!!!
Response from the owner: Carrie, Thank you for taking the time to share your review. We appreciate your trust in BCS to handle your needs.
BSC has provided great service and unsurpassed support. When needed, their availability and response time is above expectations and they go out of their way to provide resolutions to any inquiry or need for action. Stellar personnel breeds stellar products, services and support. BSC does that! - Michael Sciancalepore, Executive Director & CFO, The Moody Law.
Response from the owner: Michael and Kenn, thanks so much for sharing your feedback. We appreciate your business and that you took the time to share your experiences. We look forward to our continued business relationship.
Speaking from the standpoint of a small business owner, with neither the ability nor the time to handle anything but the most basic technology problems and issues, BCS is an indispensable resource. They have installed and maintained both our telephone and computer systems. They have responded instantly (including sometimes over the weekend) to problems that we have occasionally encountered, due either to outside malware or our own incompetence. And they and have kept a watchful eye over our functionality requirements.Like any business in this modern world, we are completely dependent upon our communications and data processing systems. BCS has been a valuable business partner for us for more than 15 years. We are delighted to sing their praises.Pete Zemanian, FounderZemanian Law Group[posted from assistant's Google account]
Response from the owner: Thanks for sharing such a detailed and thoughtful review of your experience with BCS for the past 15+ years! We think of ourselves as partners with our clients, and we're glad you have the same sentiment. We are grateful for the trust you place in the BCS team to get the job done right.
We started using BCS for our phone system after a very bad install from another vendor. BCS was able to fix all the issues that the other vendor claimed were "system limitations". After a while, we started using BCS for IT support. The techs' level of knowledge is better than our old IT provider who was serving much larger clients. With BCS, we work with the same techs instead of a random help desk, which is a big help because our IT environment isn't always simple.
Response from the owner: Todd, thank you for taking the time to leave a review and for sharing your experience. We appreciate your business and will continue to work hard to maintain your trust.
We have utilized BCS for a number of projects, most recently the replacement of our key fob access system for our dual location property amenities. From the initial conversations about products and options, to the installation and training, BCS has been wonderful to work with. Everyone is very personable and knowledgeable. Their prices are fair, service is quick, and customer service is excellent. BCS will continue to be our first call when we have any needs of this sort.
Response from the owner: Thank you for sharing your experience, and for choosing BCS Voice & Data for your projects!
Thank you for the great service! Service is timely and pricing fair. Wonderful to work with through 2 office moves.
Response from the owner: We appreciate your trust in the BCS team for your ongoing business needs! Thanks for taking the time to leave a review.
We have used BCS for several years and they have always been responsive in assisting us. Their phone support team (specifically Bill and Dale) are top notch.
Response from the owner: Thanks for your review, Kiersten. We appreciate your business and the shout-out for Dale and Bill.
We have used BCS for our multi-line phone system for almost a decade. We have increased from 15 phones to 42, and they have been there through it all. They are very responsive whenever I need something. Their IT people, especially Bill and Dale have always helped me problem solve our phone issues. Thanks BCS!!!
Response from the owner: Janet, we appreciate your ongoing business and your trust in BCS as your business has grown. We will be sure to pass your feedback along to Bill and Dale, too.
My law office has worked with BCS for more than 20 years. As our company has evolved so too has our reliance on BCS. Tim Clark has tirelessly worked with us to keep our company safe, work remotely, upgrade and maintain our computer system, phone system, even directed us to a reliable copier provider. The technical support staff is knowledgeable, responsive, resourceful and pleasant. When we call, they answer - and have for more than 20 years! Don't know what we'd do without them.
Response from the owner: Thank you for sharing your feedback and your support for more than 20 years, Susan! We are grateful for your business.
We have been a client of BCS Voice & Data Solutions for the last seven years. We purchased a Mitel server and phones. We were pleased with the ease of working with their sales team as well as the extensive training they did at the time of purchase. There service department is responsive and solves issues quickly. I would highly recommend BCS for your telecommunication needs.Kim PiciFirm Administrator
Response from the owner: Kim, We appreciate your trust and confidence in BCS and our team over the past seven years! Thank you for taking the time to leave a review, and we look forward to our continued business relationship.
Used BCS on a couple AV and security projects. They have an eye for quality and don't cut corners. Communication is a big one in my book and they have always been very responsive. Will do business again in the future.
Response from the owner: Thank you for your review, Blake. We appreciate you taking the time to share your experience and look forward to serving you again in the future!
