BCS has designed and installed a number of contact center solutions, each designed to meet the needs of the company and customer support personnel. A full-featured solution will use techniques such as advanced call routing to direct inbound callers to a group of agents trained to handle the calls. Our systems can handle complex monitoring, reporting and alert needs.
Enjoy increased customer satisfaction, resource optimization, and improved interaction. Contact us today to learn more about the options available for your business.
Typical contact center phone system solution features include:
Multiple group agent log-in
IVR voice assistant
We are Hiring
BCS Voice & Data is growing and we are always looking for talented employees. We believe in hiring top talent, even if we don’t have a current opening. If you’re an experienced IT professional, we want to talk with you and we’re happy to keep our conversation confidential.
We are located near Towne Center, in the central business district of Virginia Beach. We service the entire Hampton Roads area and beyond including – Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, Suffolk, Virginia Beach, and Williamsburg.
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