IT Support Services

Basic Managed IT Support Services

Serving Virginia Beach, Norfolk, Hampton Roads and Beyond

Our Managed IT Support Services approach is the solution for any small to mid-size business needing tech support. Better than block hours, our plans offer monthly proactive support. We can also provide onsite labor, depending on your requirements and business needs.

Flexible and cost effective, the BCS Managed Services Management Plan is a must in this changing information technology environment. The plan includes unlimited IT support and help desk support, network health monitoring, asset inventory and more. It can be a total outsourcing IT solution or an enhancement to your in-house IT staff. Together with BCS, you are able to simplify your networking tasks and control overhead costs.

Our Services

Wireless Networking

BCS can protect your network providing your users with freedom of mobility, peace of mind, and security. We can also develop safe access options, should you desire to provide access to customers at your location.

Routing Security and Switching

Our on-staff experts can design and install your network to be scalable, robust and secure. This allows for workers across the network to have access to the same applications and communication, no matter their location.

VoIP

By utilizing the Internet to transmit calls, businesses can improve phone system speeds and connections. BCS has the expertise to create, install and manage a unified system that is reliable and user-friendly.

Priority Queuing

After analyzing your current performance we can improve network efficiency by valuing important users and traffic.

We provide certified support specialists with 24×7 live assistance for network users with applications and technical support. Our help desk support can also remotely manage devices in order to resolve issues and provide immediate customer service. Some of the ways they can assist you include:

Server Maintenance

Our remote automated cloud services allows us to control devices and proactively prevent security and outage threats.

Network Hardware Maintenance

Our monitoring services allow us to warn you about any IP enabled devices on your network. We are then able to resolve hardware or equipment concerns in person.

Anti-Virus Updates

Our self healing functionality allows us to update your network and prevent viruses automatically and remotely.

Onsite Labor (Hampton Roads)

Our HP certified service team is available for in-person repairs or technical support. We can then quickly correct issues with your network and devices.

Contact us today to learn more about our IT support and solutions for businesses of all sizes.

Words From Our Clients

We have been a client of BCS Voice & Data Solutions for the last seven years. We purchased a Mitel server and phones. We were pleased with the ease of working with their sales team as well as the extensive training they did at the time of purchase. There service department is responsive and solves issues quickly. I would highly recommend BCS for your telecommunication needs.

Kim PiciFirm Administrator

We recently moved into a new building and hired BCS as our structured cabling and audio/visual vendor. Working on a tight deadline, BCS completed all the scoped work before move-in day! They are top-notch when it comes to network and cabling infrastructure. Our audio/visual systems that were installed are state of the art and work flawlessly. Their service department is amazing as well. I would highly recommend BCS Voice and Data for all your technology needs.

Tina JacobsIT MANAGER EMERGENCY PHYSICIANS OF TIDEWATER

We are very pleased to be working with BCS. The IT guys are always very helpful when we call. We like having our computer and telephone services with the same company. I would highly recommend BCS.

Kay Hughes

I have used BCS on a couple AV and security projects. They have an eye for quality and don’t cut corners. Communication is a big one in my book and they have always been very responsive. Will do business again in the future.

Blake Jones

We have loved working with the IT team at BCS over the past 5 years. Don, Scott, and Dimitri are very helpful and always quick to respond when issues arise. Since we started working with them, our systems at the museum have vastly improved, they provide expert advice, and work very well with all of our staff.

Hermitage Museum & Gardens

We started using BCS for our phone system after a very bad install from another vendor. BCS was able to fix all the issues that the other vendor claimed were “system limitations”. After a while, we started using BCS for IT support. The techs’ level of knowledge is better than our old IT provider who was serving much larger clients. With BCS, we work with the same techs instead of a random help desk, which is a big help because our IT environment isn’t always simple.

Todd Derby

We have used BCS for our multi-line phone system for almost a decade. We have increased from 15 phones to 42, and they have been there through it all. They are very responsive whenever I need something. Their IT people, especially Bill and Dale have always helped me problem solve our phone issues. Thanks BCS!

Janet Pruett

BCS has serviced our company spectacularly for the past 15 years. We’ve had some pretty crazy problems in that time span, and it seems no matter how drastic my self-created issue is, these guys seem to be Johnny on the spot and have someone right around the corner. As the only IT admin at my company, I can say – if I’m either swamped or am getting in over my head, they have me covered on networking, phones, servers, backups, etc. They are even the backup plan for myself in case of the inevitable emergency/illness/vacation! I’d leave a 6th star for the Techs, if I could.

John P.