What’s Not Working With Your Business’s Phone System?

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Companies depend on a phone system to do more than just make and receive calls. Modern enterprise level phone systems offer video calling capabilities, mobile phone twinning and more. In combination with other communication technologies, the phone your employees use helps make business happen. When was the last time you evaluated your company’s phone situation? Start thinking about what may not be working for you and let BCS help. Common issues include:

  • Users finding the interface too complicated. Sometimes the system you’re using is excellent but your employees just need a little extra training to make the most of its features. Too many cool and helpful features are never utilized simply because the people using them don’t have the time to learn the ins-and-outs of the technology. BCS can train your employees on the advanced features of the latest phone systems. On the other hand, maybe your company could benefit from a line of phones with a simpler interface.
  • Hardware that has aged out. If you are trying to get things done with physical phones that simply can’t keep up with demands or are no longer compatible with other pieces of technology in your office, it’s time to upgrade. This is an inconvenient inevitability for older companies. The good news is that today’s phone systems are easier to update, rely more on software than hardware and maintain their usefulness longer.
  • Too many users, too little capacity. Growing businesses often run into this issue. Perhaps your cloud-based VoIP solution worked when there were only 5 dedicated users, but now you’re up to 20 users and the network can’t handle the volume without downtime. It may be time to move up to a premise-based phone system.

No matter the type of phone system your business needs, BCS is ready to meet your needs. This involves an assessment of your current phone infrastructure, the unique needs of your business, and training employees on new or complex systems. Based in Virginia Beach, BCS Voice and Data provides business phone systems to SMEs and large companies all over the nation. Call us today at 1 (800) 365-8067 to learn more.