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Business Phone Systems? Don’t Trust Just Anyone.

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When it comes to business communications and modern phone systems, there are plenty of options to consider–so many that it can get overwhelming (See: Looking for a New Business Phone System: 10 Terms to Know). As a business owner, you are making an important investment in your future and the future of your employees. How do you choose the right phone system, and perhaps more critically, how do you choose the right communications provider? To answer the first question, check out “Mitel Business Phone Systems: Which One is Right for You?“. To answer the second question read on.

Top 5 Qualities to Look for in a Business Phone System Provider

1. Confident and knowledgeable about the products they sell. Many business communications companies leave it entirely to the consumer to research, compare and learn the ins-and-outs of a new business phone system. These companies act like little more than a middle man for phone system manufacturers and place little stock in the products. Choose a provider that loves what they do and is passionate about what they’re selling.

2. Offers reliable ground support. What’s the use of spending a great deal of money on a new phone system if installation and user training is disjointed and sub-par thanks to a provider headquartered across the country or even overseas? System installation, training, maintenance and repair should be a breeze for the client. Choose a provider that is geographically close and makes IT support top priority.

3. Provides knowledge and expertise in the broad spectrum of business communication issues. These days, a company’s communication strategy is anything but simple. The phone system is tied to the Internet service is tied to the cloud is tied to the private network is tied to the cabling.….you get the picture. Choose a provider that understands and is able to address the complex mechanics of the latest advancements in information technology.

4. Understands local challenges and circumstances facing your business.  Much like using a communications company with on-point ground support, we recommend joining with a local or regional company to manage your communication needs. Choose a provider that knows what you’re up against and can integrate that knowledge into its technology recommendations.

5. Is as invested in your company’s success as you are. Pretty self-explanatory. Choose a provider that does more than drop a phone system in your lap and collect their money. Choose a provider that wants to see your company grow, evolve and come out on top.

At BCS Voice and Data Solutions, our mission is “to provide our clients consulting, hardware, and services that maximize the value and effectiveness of their business technology,” and to do so with the previous five qualities constantly in mind. If you are in Hampton Roads, Virginia or the Mid-Atlantic region and are in the market for a new business phone system, unified communications solution, or IT support and outsourcing, contact us today.

Image: freedigitalphotos.net

The Beauty of IT Outsourcing: We’re the IT Department That Never Takes a Vacation.

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Summer is almost here and as the weather heats up, you and your team are sure to start dreaming of days spent relaxing on sandy beaches and maybe even putting in requests for time off to make those dreams realities. But before you pack the sunscreen and arm your email with an out-of-office message, remember that business doesn’t slow down for summertime–and neither do IT demands. Could IT outsourcing be right for you?

Trusting BCS to be your offsite IT department can give you the peace of mind that comes with knowing that all is taken care of, no matter where you or your staff happen to be. Our Basic Managed Services Plan provides small businesses with the kind of flexibility and constant vigilance required to stay on top of the competition these days. You can’t afford downtime and we want to make absolutely certain you never have to face it.

Along with server maintenance and backup monitoring, the Basic Managed Services Plan includes:

  • Priority Queuing to ensure that the server handles the most important tasks first and doesn’t get overloaded with commands.
  • 24/7 Help Desk Support to give you professional and clear technical assistance whenever you need it.
  • Network Hardware Maintenance so you can avoid downtime and never skip a beat in reaching your business goals.
  • Anti-Virus Updates installed in a timely manner so you can focus on your company’s mission instead of worrying about network security.
  • Security Audits of each component of your IT infrastructure.
  • Onsite Labor that includes installation of new hardware, repair of existing hardware and friendly, knowledgeable BCS staff members to answer any questions you might have.

For 27 years, BCS Voice and Data Solutions has been a trusted IT outsourcing authority in Hampton Roads and beyond, so you can rest assured that we will guide you in the right direction.

One of the best things about using BCS for your IT outsourcing or support is the freedom we give you to choose exactly what services you need from us…nothing more and nothing less. Deciding whether to fully outsource your IT department, utilize partial support for some tasks, or to create a fully in-house department is a complex question for many companies. Schedule a free IT consultation with BCS and let us help you think through your needs and options.

Images courtesy of freedigitalphotos.net